Experience

Senior User Experience Specialist, UX Strategy,
User Research and UI Development & Design

Projects: Software & Services Beta Trials program, Nokiaforbusiness.com (and .mobi), Support.Nokia.com Request Support & QuoteService, Business Mobility web analytics, Nokia Beta Email, Nokia Beta Labs

Technologies: XHTML, HTML, CSS, JavaScript, AJAX, JSP, PHP

• Lead and execute user experience strategy for Software & Services Beta Trials program and the Nokia Business Mobility global online team. In addition, act as a liaison between the client and the IT development team.
• Lead and execute user experience strategy and front-end development architecture for the Support.Nokia.com (SNC) Request Support and QuoteService websites.
• Manage creative agency, responsible for delivering designs and prototype for SNC projects.
• Coordinate and conduct user interviews with business stakeholders and end users.
• Develop user interface of key web applications using XHTML and jQuery Ajax library. Work with back-end Java developers using Spring framework technology.
• Manage the global web metric program for NokiaForBusiness.com and .mobi, plus programs for EMEA, APAC and Americas regions.
• Provide Hitbox expertise to vendor developing NokiaForBusiness website and to Nokia groups managing Nokia Express Email and Nokia Beta Labs projects.

Senior Interactive Developer

Projects: CapitalOne Direct Banking, CapitalOne Small Business, Cablevision, Cisco, Dallas Morning News, Hewlett-Packard, Sun Microsystems, ActiveHawaii, Agilent
Technologies: XHTML, HTML, CSS, JavaScript, AJAX, JSP, ASP, PHP

• Led and executed development process for websites and applications for national and international clients.
• Worked closely with creative and technical teams during the full life-cycle of projects.
• Programmed complex and dynamic HTML and Flash websites.
• Analyzed, developed and delivered against high-level requirements.
• Developed and tested for cross-browser compatibility.

Nokia Inc. (9/2001 — 4/2007)

User Experience Specialist

Enterprise Solutions (ES) Online Marketing
Role: UX Consultant / Lead Front-end Technologist / Web Analytics Specialist
Technologies: XHTML MP/JSP, CSS, Spring Framework, JSTL, Java

Web and Mobile Analytics

• Provided site measurement KPIs to align, enabling the business to gauge the site’s effectiveness in meeting its goal along with the business strategy.
• Defined roles, responsibilities, resource allocation, and bi-annual budgeting for ES web analytics program at global and regional levels. Also developed analytics reports, structure, and analysis methodology.
• Automated data-gathering process using HitBox Report Builder and Excel.
• Analyzed the data on a monthly and quarterly basis, providing key findings analysis and results to ES. Evaluated web traffic visitor trends and provided actionable next-step suggestions for site traffic improvements.

Nokiaforbusiness.mobi

• Solely responsible in developing the mobile prototype utilized for usability testing, as well as the production site, targeting cross-browser desktop and Eseries mobile browsers.
• Worked closely with the Technical Architect in implementing the presentation layer of the site and functional requirements within the framework.

Nokia.com
Technologies: XHTML, CSS, JavaScript, Vignette CMS and Site Management

Nokia for Business category

• Developed an online product matrix tool using XHTML and CSS with DHTML for interactivity, showcasing firewall, VPN, and mobile software products.

Content Management System

• Performed a heuristic evaluation on content and site management tools provided by Nokia.com contentmanagement system platform (Vignette).
• Captured usability issues with the application and provided suggestions for improvement.

Nokia Online (NOL): Common Commerce Platform Engine (CCPE)
Order forecasting and planning web application for Nokia partner site
Technologies: HTML, CSS, JavaScript, JSTL, Java, Struts

• Standardized and implemented best practices and industry standards for the presentation layer.
• Developed an Excel-on-the-web application interface for presentation of complex data.
• Facilitated day-to-day issue resolution between UX team and team of developers and application architect.

Nokia Intranet & Mobile Browsing Guidelines
Guidelines for both consumer and B2B web sites

• Subject-matter expert on usability, user interface development and front-end technology best practices.

Scient (5/2000 — 9/2001)

Front-end Technology Engineer / UI Developer / Analyst

Projects: McNeil Virtual Customer Representative Center (Phase I & II), Vectren e-Enablement, Scient Engineer Acceleration Center Intranet, Key Energy Group, Hewitt Sageo, American Center for Design
Technologies: JHTML/ATG Dynamo, Documentum, HTML, CSS, DHTML, JSP/Struts, WebLogic, Interwoven CMS

• For major pharmaceutical firm, worked with team of three Front-end Technology Engineers (FETs) to implement template-based page architecture to produce sites that are standardized, scalable, and easy-to-maintain.
• Collaborated with team of five FETs to develop and integrate Vectren’s Energy Delivery eBusiness site.

Rare Medium (1/1999 — 3/2000)

Lead Design Technologist / Usability Consultant / UI Developer

Projects: Ritz Carlton Hotel, SITEL, MailSpace, Stride Rite, Betty Crocker, Intel Online Services, eFan Shop
Technologies: HTML, CSS, JavaScript, DHTML, Flash, ColdFusion CFML

• With lead creative designer, developed click-through prototypes and presentation layers for corporate websites, acting as liaison between creative and development teams.

Matrix Integration Technology (3/1998 — 1/1999)

System Administration, Web Developer

Projects: Intranet web site, online Traders Client System
Technologies: HTML, CSS, JavaScript, Flash, ASP, VBScript

• Developed Matrix’s Traders Client System online prototype alongside developers and application architect.